Customer chat
Your customers talk to the AI assistant on your website, in your app or on messaging channels. The assistant reads your documents and queries your systems; when it cannot resolve an issue it hands over to an agent or opens a ticket.
AI-powered customer support platform
All of your customer support in one place.
Chatbot, live agent desk, ticketing and admin panel, in an environment dedicated to your company at your own address. The same conversation and the same team on your website, in your mobile app and across messaging channels.
No shared infrastructure: every customer gets a separate environment, database and key vault.
4 panelsCustomer chat, agent desk, tickets and admin
6 channelsWeb, mobile, WhatsApp, Instagram, Messenger, Telegram
2 languagesTurkish and English interface
1 environmentA deployment dedicated to your company
One product, four screens
Every step of support, from customer to manager.
The four panels share the same data: an agent takes over the conversation the assistant started, and the ticket it opened is tracked from the admin panel.
Agent desk
All live chats on one screen. Take over from the bot, reply fast with canned responses, leave internal notes, transfer to a teammate. Auto-assignment routes waiting conversations to the best available agent.
Ticketing
Tickets opened by the assistant or by agents are tracked with category, priority and assignee, and followed through comments, internal notes and attachments until they are closed.
Admin panel
Accounts and roles, categories, bot instructions and tools, knowledge base, channels, widget settings, reports: the whole operation is managed from a single panel.
Features
A large support operation with a small team.
The assistant takes the routine, agents focus on the hard cases, and managers see everything in numbers.
Knowledge base
Upload your documents; the assistant answers only from your content. Unanswered questions pile up as suggestions and enter the knowledge base once you approve them.
API integrations
Order status, balance, appointments: define your own APIs in the panel and let the assistant query them mid-conversation. Credentials are stored encrypted.
Social messaging channels
WhatsApp Business, Instagram, Messenger and Telegram messages land in the same conversation flow; the same assistant replies and the same agent takes over.
Web widget and SDK
Add it to your site with one line of code, embed it as an iframe, open it in a WebView in your mobile app, or build your own interface with the SDK.
Auto-assignment
Agent availability, concurrent chat limits and queue position for customers; waiting conversations are distributed fairly among online agents.
Reports and satisfaction
Conversation and ticket volume, first response time, bot resolution rate, satisfaction score and agent productivity; CSV export.
Notifications
Email notifications; sound, desktop alerts and a tab counter in the desk. No conversation slips through.
Multilingual interface
Interface language per company: Turkish or English. Customer chat, panels, emails and bot instructions follow the chosen language.
How it works
Live in three steps.
We handle the deployment; you shape the assistant.
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1
Your environment is created
A dedicated environment is provisioned for your company: your own address, your own database, your own key vault. Your admin account is handed over to you.
yourcompany.callinone.ai -
2
You shape the assistant
Write the bot instructions in the panel, upload your documents, define your API tools, create categories and agent accounts.
/admin -
3
Go live
Add the widget code to your site and connect your channels. Your agents sign in to the desk; the assistant starts talking.
widget.js · WhatsApp · SDK
Security and isolation
Your data stays yours, in an environment of your own.
Call in One is not a single database shared by every customer: each customer runs on separate resources.
A dedicated environment
Separate Azure resources, a separate PostgreSQL database, a separate Key Vault and a private network for every customer. On request, the deployment runs in your own Azure subscription.
Encrypted secrets
API keys and channel tokens are encrypted with AES-256-GCM; keys live in Azure Key Vault. The model key never reaches the browser.
Role-based access
Admin and agent roles, customizable access areas, company-scoped accounts. The owner console runs in a separate identity realm.
AI under control
The assistant uses only the tools you define; instructions found in customer messages or external data are treated as data and cannot override the framework rules. If it cannot answer, the conversation goes to an agent.
Backups and audit
Scheduled database backups, owner audit log, integration call logs and centralized log retention.
European data center
The default region is Azure West Europe; models run on Azure OpenAI and your data is not used for model training. Other regions are available on request.
Integration
On your site, in your app and on your channels within minutes.
The same conversation is delivered four ways; all of them connect to the same assistant and the same agent desk.
- Ready-made embed page for iframes and mobile WebViews
- Allowed-origin list and IP rate limiting
- Attachments, streaming bot replies, queue position for customers
- End-of-conversation satisfaction rating
<script src="https://acme.callinone.ai/widget.js" data-callinone data-company="acme" async></script>
One line: a chat button appears in the bottom corner. It only works from the domains you allow.
import { CallInOneChat } from "https://acme.callinone.ai/sdk/callinone-chat.js";
const chat = new CallInOneChat({ baseUrl: "https://acme.callinone.ai", company: "acme" });
chat.on("change", () => render(chat.messages, chat.status, chat.queuePosition));
await chat.start({ name: "Ayşe Yılmaz", email: "ayse@example.com" });
await chat.send("Siparişim nerede?");
The SDK has no dependencies and runs in browsers, React Native and Node. You draw the interface; streaming replies, queue position and satisfaction rating come built in.
WhatsApp Business
Instagram
Messenger
Telegram
Webhook address
https://acme.callinone.ai/api/channels/<channel-id>/webhook
Enter the channel token in the panel and paste the webhook address into the provider. Messages land in the same conversation flow.
Plans
Features that switch on as you need them.
Every feature is enabled per company; as you grow you change plans while the deployment stays the same.
Starter
One team, one channel
- AI customer chat
- Live agent desk
- Ticketing
- Admin panel and roles
Advanced
Teams connecting their systems
- Everything in Starter
- Bot tools and API integrations
- Reports and CSV export
- Auto-assignment and canned responses
Complete
Multi-channel operations
- Everything in Advanced
- Knowledge base and suggestion loop
- WhatsApp, Instagram, Messenger, Telegram
- Attachments, email notifications, backups
Pricing depends on the number of agents, monthly bot reply volume and the modules you choose. The deployment can also run in your own Azure subscription.
FAQ
Frequently asked questions
Where is our data stored?
In the Azure environment dedicated to you, in your own PostgreSQL database. There is no data layer shared with other customers. On request, the deployment runs in your own Azure subscription.
Which AI model is used?
Current GPT models running on Azure OpenAI. The model and version are chosen per environment; your data is not used for model training.
Does it connect to our existing systems?
Yes. You define your REST APIs as tools in the admin panel and the assistant calls them during the conversation. Credentials are stored encrypted and are never shown to the assistant.
What if the assistant answers incorrectly or incompletely?
The assistant answers only from your knowledge base and the tools you define; when unsure it hands over to an agent or opens a ticket. Unanswered questions reach you as knowledge base suggestions.
Which channels do agents see?
All of them: web chat, mobile app, WhatsApp, Instagram, Messenger and Telegram in the same desk and the same queue.
How long does onboarding take?
The environment is ready the same day. With bot instructions, documents and channel connections prepared, you can go live within the first week.
Let's meet your team.
See the product with your own scenarios in a short demo, and let's plan your dedicated environment together.
Request a demo
or write to us directly: info@callinone.ai